SHB Selects Temenos To Deliver Omnichannel Banking Seamless

Temenos(SIX TEMN), the cloud-banking platform, announced today that Saigon-Hanoi BankTemenos has been selected by SHB to help it accelerate its digital transformation. SHB, which serves more than 5 million customers individually and collectively, is Vietnam’s largest joint-stock bank. SHB will be able, by adopting digital banking capabilities on Temenos open platform of composable banks, to rethink how it engages customers and provide a consistent, seamless experience through multiple channels. For SHB, the move to Temenos digital banking platform is a crucial step toward its goal to rank first in efficiency and technology among Vietnam’s commercial banks by 2025. Following the State Bank of Vietnam’s plan for digital transformation, Vietnam is witnessing an increased demand for online and mobile banking services. According to a McKinsey report, the adoption of digital banking in Vietnam has caught up with that in developed markets, with a large majority (73 percent) of Vietnamese consumers being multi-channel banking users. SHB identified digital transformation as one its strategic pillars to meet the needs Vietnamese consumers. This includes a focus on digital corporate culture building and investment in IT systems. SHB will benefit from the digital banking capabilities of Temenos Open Platform to provide seamless customer experiences that are personalized and AI-supported. Additionally, SHB will leverage Temenos’ open architecture — with its combination of APIs, microservices and Micro Apps — to create a true omnichannel experience across all channels, including internet, mobile, branches and ATMs. Do Quang Vinh, Deputy Director and Director of SHB Digital Banking Division said: “SHB aims to become a leading digital bank in Vietnam in the next five years. We are confident that Temenos will be the best choice for us in order to complete our transformation project. With a modernized and secure system, we will be able to engage existing customers better and attract new customers through a digital banking experience that meets their current and future financial service needs.” David Becker, Managing Director, Asia Pacific, Temenos, said: “SHB is a visionary bank with a clear digital transformation roadmap, and we are proud to support and partner with the bank on this journey. Temenos has over 30 years experience in developing core and front-office services for 20 Vietnamese clients. This deep expertise together with the powerful capabilities of our open platform will help SHB accelerate the digital transformation initiatives that will differentiate its service and realize its growth ambitions.”